EvoFit Help Center

Communicating With Your Trainer

In-app chat with your trainer from the Inbox tab, plus the WhatsApp button if your trainer set one up.

client guide/dashboard/client
What this is for: Get answers from your trainer in the app or on WhatsApp.

How messaging works in EvoFit

You can message your trainer two ways:

  1. Open Messages to chat with your trainer.
  2. Your conversation with your trainer shows in order, newest at the bottom.
  3. Type your message in the box at the bottom and send it.
  1. Open Messages to chat with your trainer.
  2. Type your message in the box at the bottom.
  3. Click Send and your trainer gets it right away.
  • In-app chat: the Inbox tab at the bottom of the screen opens your conversation with your trainer. Messages stay in the app next to your workouts.
  • WhatsApp: if your trainer added their WhatsApp, a green button sits in the bottom-right corner of every page.

Your trainer chooses which channels they use with you. Most use both.

Step-by-step: in-app chat

  1. Tap Inbox at the bottom of the screen.
  2. Your conversation with your trainer opens, newest messages at the bottom.
  3. Type in the message box and send.

Step-by-step: WhatsApp

  1. Open any page in your app (/dashboard/client, /workout-tracker, etc.).
  2. Look at the bottom-right corner — green WhatsApp icon.
  3. Tap it.
  4. If your trainer set up only a number → WhatsApp opens to a fresh chat with them, pre-loaded with "Hi {trainer}, I'm reaching out from EvoFit!".
  5. If they set up only a community link → you join their group.
  6. If both are set → small menu pops up: Direct Message or Join Community.

When the button isn't there

The button hides if your trainer hasn't set up WhatsApp yet. If you don't see it:

  • Refresh the page.
  • Ask your trainer to add their WhatsApp in their /profile/edit.
  • Confirm you have an active relationship with them on /clients (their side).

What to message about

TopicWhether to message
"How do I do this exercise?"Yes — they want you to ask
"I missed today's workout, what now?"Yes
"My check-in answers"No: submit them under You → Forms & Questionnaires
"Habit log values"No: check habits off on the Today tab
Random life chatSure, if you have that relationship
"Bug in the app"Use the in-app Report Bug button instead
"Billing question"EvoFit support, not your trainer

Etiquette

  • Respect their working hours. Most coaches reply within 24h.
  • Long programming questions are better in voice notes than walls of text.
  • Keep WhatsApp for personal stuff; use the app for what the app does (logging).

Common pitfalls

Where to find this

  • In-app chat: Inbox tab (/messages).
  • WhatsApp button: ClientWhatsAppFloat (auto-mounted in AppLayout on every client page).
  • API: GET /api/clients/trainer (reads trainer's WhatsApp for the button).
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